Shipping Policy
Last updated: Today
At Aussie Haven Melbourne, we aim to make every delivery as smooth, transparent and efficient as possible.
This Shipping Policy explains how we process and deliver orders placed through aussiehaven-melbourne.com.
Order Processing
Once your order has been placed, please allow 1 to 3 business days for processing.
During this time, we verify your order details, confirm your shipping information and prepare your items for dispatch.
Business days are Monday through Friday, excluding public holidays.
Delivery Time
After your order has been dispatched, delivery generally takes 3 to 7 business days.
Please note that delivery estimates may vary due to factors such as carrier delays, customs processing, busy shopping periods, public holidays, weather conditions or incorrect delivery information.
Shipping Directly from Our Suppliers
To provide a more efficient service, many of our products are shipped directly from our trusted supplier network.
By sending products directly from the supplier to our customers, we can reduce unnecessary handling and speed up the delivery process.
As a result, some orders may be dispatched from international fulfilment centres, including locations in China.
Shipping Partners
We proudly offer free shipping throughout Australia.
Depending on your location and the products ordered, deliveries may be completed by Australia Post, local courier services or trusted international shipping partners.
Where tracking is available, you will receive your tracking information by email once your order has been shipped.
Shipping Costs
We provide free standard shipping on all Australian orders unless otherwise stated during checkout.
Incorrect Shipping Information
Please ensure your shipping details are accurate before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible at:
While we will do our best to update your details, changes cannot always be made once an order has entered processing or has been dispatched.
Delivery Delays
If your order has not arrived within the expected timeframe, please contact us at:
To help us assist you quickly, please include your full name, order number and the email address used when placing your order.
Lost or Missing Parcels
If your tracking information shows your parcel has been delivered but you cannot locate it, we recommend checking with members of your household, neighbours, your local post office or the delivery carrier first.
If your parcel is still missing, please contact us at:
We will investigate the situation and assist you wherever possible.
Contact Us
If you have any questions about shipping or delivery, please contact our customer support team:
Email: info@aussiehaven.com
Website: aussiehaven-melbourne.com