Returns and Refund Policy
Returns & Refund Policy
Last updated: Today
At Aussie Haven Melbourne, we want you to shop with confidence.
This Returns & Refund Policy explains how returns, refunds and our 30 Day Money Back Guarantee work for purchases made through aussiehaven-melbourne.com.
30 Day Money Back Guarantee
We proudly offer a 30 Day Money Back Guarantee.
If you're not completely satisfied with your purchase, or if there's an issue with your order, please contact us within 30 days of receiving your items.
To request a return, email us at:
Please include:
- Your full name
- Your order number
- The email address used for your purchase
- A brief explanation of the reason for your return
- Clear photos if the item is damaged, faulty or incorrect
- Any additional information that may help us assist you
Our team will review your request and provide the next steps.
Return Approval
Please do not return any items without contacting us first.
All returns require prior approval from Aussie Haven Melbourne.
Once your request has been approved, we will provide the correct return instructions and return address.
Depending on the product, approved returns may need to be sent directly to one of our trusted suppliers, which may be located in China.
Return Shipping Costs
If you are returning an item because you changed your mind, selected the wrong size or no longer want the product, you are responsible for the return shipping costs.
Where an approved return is sent directly to one of our suppliers in China, the customer is responsible for arranging and paying for the return shipment.
For your protection, we strongly recommend using a tracked shipping service.
Return Tracking
All approved returns must include valid tracking information.
Refunds can only be processed after the returned parcel has been received and inspected by our supplier or designated return location.
If a return cannot be confirmed as delivered, we may be unable to issue a refund.
Return Conditions
To qualify for a return, items should be:
- Unworn
- Unused
- Unwashed
- In their original condition
- Returned with original tags and packaging where possible
We may refuse returns that show signs of wear, washing, stains, perfume, makeup, damage or alterations.
Items Not Eligible for Return
The following items are generally not eligible for change of mind returns:
- Gift cards
- Final sale items that are clearly marked
- Personal care or hygiene products
- Items that have been worn, washed or used
- Items returned without prior approval
This policy does not affect your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.
Email:
Please include your order number, a description of the issue and clear photos of both the item and its packaging.
We'll review the situation promptly and work with you to find an appropriate solution.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy as provided by law.
Refund Processing
Once your return has been received and approved, we'll send you a confirmation by email.
Approved refunds will be issued to your original payment method.
Please allow your bank or payment provider sufficient time to process the refund.
Exchanges
Where possible, we may offer an exchange or an alternative solution depending on product availability.
To discuss your options, please contact us at:
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Email: info@aussiehaven.com
If your order has not yet entered processing, we will do our best to cancel it.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Contact Us
If you have any questions about returns, refunds or your order, please contact our customer support team.
Email: info@aussiehaven.com
Website: aussiehaven-melbourne.com