Privacy Policy
Privacy Policy
Last updated: Today
At Aussie Haven Melbourne, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit aussiehaven-melbourne.com or make a purchase through our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you browse our website or place an order, we may collect information including:
- Your full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, including pages viewed and products added to your cart
We only collect information that is necessary to operate our business, process orders, improve your shopping experience and provide customer support.
How We Use Your Information
Your personal information may be used to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Respond to customer enquiries
- Manage returns, refunds and exchanges
- Improve our website and services
- Prevent fraud and protect our website
- Send promotional emails if you have subscribed
- Meet legal, regulatory and tax obligations
Shopify
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.
Your information may be securely stored using Shopify's databases, applications and hosting infrastructure.
Payments
All payments are processed securely through trusted payment providers.
Aussie Haven Melbourne does not store your complete credit card details.
Depending on the payment option you choose, transactions may be processed through providers such as major credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment methods available during checkout.
Sharing Your Information
To operate our business efficiently, we may share limited information with trusted third parties, including:
- Shopify
- Payment providers
- Shipping carriers
- Suppliers and fulfilment partners
- Customer support providers
- Email marketing services, if you subscribe
- Website analytics and performance providers
We only share the information necessary to process your order, deliver our services or comply with legal requirements.
Direct Supplier Fulfilment
Some products are shipped directly from our trusted suppliers, including suppliers located outside Australia.
To complete your order, we may share essential information such as:
- Your name
- Shipping address
- Order details
- Contact information required for delivery
Marketing Communications
If you choose to join our mailing list, we may occasionally send you updates about new collections, exclusive offers, promotions and store news.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at:
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyse visitor activity
- Support essential checkout functions
You can manage or disable cookies through your browser settings, although some website features may not function correctly without them.
Data Security
We take reasonable measures to protect your personal information using secure platforms and trusted service providers.
While we strive to safeguard your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Process your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Maintain business records
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your information
To submit a privacy request, please contact us at:
Third-Party Websites
Our website may include links to external websites operated by third parties.
We are not responsible for the privacy practices, security or content of those external websites.
We encourage you to review their privacy policies before providing personal information.
Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our business or legal requirements.
Any updates will be published on this page and become effective immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Aussie Haven Melbourne
Email: info@aussiehaven.com
Website: aussiehaven-melbourne.com