Frequently Asked Questions

Last updated: Today

How long does shipping take?

Orders are typically processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Please note that delivery times are estimates and may vary due to carrier delays, public holidays or busy shopping periods.

Where do you ship from?

Many of our products are shipped directly from our trusted supplier network.

Some orders may be dispatched from overseas fulfilment centres, including China, to help reduce handling time and improve delivery efficiency.

Do you offer free shipping?

Yes. We provide free shipping on all orders within Australia.

Do you offer returns?

Yes. Aussie Haven Melbourne offers a 30 Day Money Back Guarantee.

If you would like to request a return, please contact us within 30 days of receiving your order.

Email: info@aussiehaven.com

How do I request a return?

Simply contact our customer support team at:

info@aussiehaven.com

Please include:

Your full name
Your order number
The reason for your return
Photos if the item is damaged, faulty or incorrect

We'll guide you through the return process.

Who pays for return shipping?

For change of mind returns, incorrect size selections or unwanted items, customers are responsible for the return shipping costs.

If your approved return is sent directly to one of our suppliers in China, you will also be responsible for arranging and paying for that return shipment.

Your rights under the Australian Consumer Law remain unaffected.

When will I receive my refund?

Once your returned item has been received and approved, we'll process your refund to your original payment method.

Please allow additional time for your bank or payment provider to complete the transaction.

What if I receive a faulty or incorrect item?

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.